Shipping Policy

 

1. Order Processing

Orders are processed after successful confirmation of the order and payment. Orders are generally processed within 10 days, excluding weekends and public holidays. Once an order has been dispatched, shipping and tracking information will be shared with the customer via whatsapp/email.

 

2. Shipping Locations

We currently deliver to [India / selected locations / specify serviceable locations]. Delivery availability may vary depending on the product and the customer’s location.

 

3. Delivery Time

Estimated delivery time is 3 to 7 days from the date of dispatch. Delivery timelines may vary depending on the customer’s location, product availability, courier/logistics partner, weather, public holidays, or unforeseen circumstances.

 

4. Shipping Charges

Shipping charges will be displayed during checkout before payment. .

 

5. Delayed or Undelivered Orders

If an order is delayed beyond the expected delivery period, customers may contact us using the contact details provided on the website. We will make reasonable efforts to coordinate with the relevant delivery partner.

 

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information. Sura shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

 

7. Damaged Packages

If a package appears damaged at delivery, customers are advised to document the condition and contact us as soon as possible with the relevant order details and photographs, where applicable.

 

Return & Refund Policy

 

1. Return Eligibility

Products may be eligible for return ONLY if they are received damaged or defective, are incorrect/different from the product ordered, or meet the specific return conditions applicable to the product. They must be returned in an unused condition. 

 

2. Return Period

Eligible return requests must be submitted within 14 days of receiving the order. Requests submitted after the applicable return period may not be accepted.

 

3. How to Request a Return

Customers should contact us through [powerofsura@gmail.com / 9962929482] and provide the order number, customer name, product details, reason for return, and photographs or supporting information where applicable.

 

4. Refunds

Once a return is approved and the returned product is received and inspected, a credit voucher will be provided from Sura, which can be redeemed against any purchase.