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Frequently Asked Questions

Can I return my purchased products ?

As a team, we at Sura value happy customers and happy spaces. Hence, we create products with a great deal of love, attention and care. We typically do NOT exchange products once purchased. However, if there is a defect, wrong dimensions or wrong deliveries, we would accept a return and do the needful. To process your return, kindly email us at, 14 days within receiving your order. 

Is my order confirmed?

You will receive an email on order confirmation. Please contact us at 99629-29482 (preferably on Whatsapp) or email us at
if you are unsure or need assistance. 


When will my order be shipped ?

Our products are handmade and we aim for it to reach you 10-14 days from date of ordering. For bulk orders, we will align on a convenient date. Should you need your products to be delivered urgently, do communicate that over whatsapp or email - we will see how best we can fulfill that request. 


How can I track my order ?

Once we ship your order, we will share a tracking number from the courier service.


Can I gift wrap my order?

In a pursuit to support everyone to make sustainable life choices, we at Sura keep packaging minimal. We could gift wrap in a cloth bag and add a message from your end, to make your purchase special for your loved ones. You can opt for this during check-out. 


Do you ship Sura products internationally ?

We would love to figure it out with you. Please contact us at 99629-29482 (preferably on Whatsapp) or email us at

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